Happy New Year, dear yachtsmen, dear readers! Before continuing with more yacht brands, they are more than one hundred, I chose as my first post this year, another "chapter" for brokers, related to customer care. In a previous article, I've said something about assessing the virtual customer from the beginning. I've read advertisements saying that a certain broker offers lodging and leisure to any customer ready to accept his offers. Such a guy overplays. Rich, very rich people aren't … [Read more...]